Frequently Asked Questions

Q: How do I reserve a bounce house?
A: You can reserve a bounce house online, Email Us or call Captain Bounce House, 1-800-965-6115.

Q: How much does it cost to rent?
A: Rental prices vary, depending on your bouncy castle. A $50 deposit is required when booking, with the remaining balance due 7 days before your event.

Q: When will the driver arrive to setup?
A: We plan the delivery route according to the times and locations of all deliveries. The driver will give at least a 30 minute courtesy call. We guarantee your bounce house will be setup and ready for use by the start of your event.

Q: What if it rains the day of my party?
A: In most situations, the rain should not affect the kids enjoyment. If you decide to cancel due to weather, you must call the day before your event. A credit will be applied to your account for future use up to 6 months.

Q: What happens if the inflatable is punctured or torn during the party? Will I be responsible for the damages?
A: We understand that normal wear and tear is part of renting inflatables. If there is a problem, please notify us as soon as possible so we can address it quickly. As long as the simple guidelines are followed, you will not be charged for damages.

Q: Do you provide discounts for multiple rentals?
A: Yes, feel free to call or email us to discuss in further detail.

Q: Do you accommodate for overnight rentals?
A: Absolutely. Please send us an email with dates and times of rental. We will get back with you ASAP.

Q: Do the prices include delivery fee and sales tax?
A: Delivery cost depends on the address of delivery, and local sales tax will apply.

Q: Do you provide the power cord?
A: Yes, we provide a power cord up to 75 ft. If the distance is greater, a generator rental will be needed.

Q: Do you provide a generator for rent?
A: Yes, we can provide a generator for rent at $50 per party.

Q: What type of surfaces do you set up on?
A: We can set up on grass, concrete, asphalt, or indoors. We do not set up on dirt or rocks, as the continuous rubbing could cause damage to the inflatable. Please also be considerate and have the area clear of animal feces.

Q: Do you provide a monitor?
A: All bounce houses require adult supervision. If needed, we have monitors available for $20 an hour.